Our guarantee is intended to offer you peace of mind and confidence in our service. However, successful outcomes require full cooperation and adherence to key elements of the process. To qualify for our refund guarantee, the following conditions must be met in full:
- Timely Lead Response:
You must respond to all inbound leads within a maximum of 5 minutes during business hours. Delayed responses can significantly impact conversion rates, and failure to meet this response time consistently will disqualify your eligibility for the guarantee. - Call Recording & Review Access:
You are required to implement call recording for all inbound and outbound sales interactions. Recordings must be made available for our review to enable us to assess performance and offer tailored coaching. Failure to provide access to these recordings will render the guarantee void. - Consistent Coaching Call Attendance:
Attendance at all scheduled coaching, strategy, and performance review sessions is mandatory. These calls are designed to guide you through optimisation strategies critical to campaign success. Missing more than one session without prior notice will void the guarantee. - Implementation of Recommendations:
Our strategies are based on industry best practices and data-driven insights. You must implement all recommended changes, adjustments, and action steps in a timely manner. Refusal or delays in execution will invalidate the guarantee. - Provision of Content and Business Information:
You are responsible for providing all requested content, branding materials, and relevant business information within the specified timeframes. Delays in provision can hinder campaign performance and will affect your eligibility for the guarantee. - Compliance with Payment Terms:
All payments must be made in accordance with the agreed terms. Any late or missed payments will void the guarantee. - Minimum Campaign Duration:
The guarantee applies only after the campaign has been running for a minimum of 90 days, starting from the agreed launch date. Any interruptions or premature terminations initiated by you will forfeit the guarantee. - Platform Compliance:
You must maintain compliance with platform policies (e.g. Facebook, Google Ads) to ensure the continued operation of the campaign. Any violations resulting in account suspensions or bans will void the guarantee. - Ad Spend Consistency:
The agreed-upon ad budget must be maintained throughout the duration of the campaign. Reducing or pausing the budget will disrupt performance tracking and invalidate the guarantee. - Lead Follow-Up Process:
You must follow the agreed lead follow-up process, including using approved scripts and workflows provided during the campaign. Any significant deviation without prior discussion will void the guarantee.
By agreeing to these terms, you acknowledge that your active participation is crucial to the campaign’s success. Failure to meet any of the above conditions, whether in part or in whole, will result in forfeiture of the refund guarantee.
We are committed to delivering a successful outcome, and your adherence to these requirements will enable us to work together effectively towards your business growth.